Privacy Policy

Zbaj Privacy Policy — Our Commitment to Protecting Your Data

The security of your personal information is our top priority at zbaj. This Privacy Policy explains what data we collect, how it is used, and what rights you have.

Last Updated: January 2026
Applicable to: All zbaj Members
SSL 256-bit Secured

1 Introduction

Zbaj (https://zbaj.onl) takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to keep your data safe.

By using our platform, you are considered to have agreed to this Privacy Policy. We encourage you to read it carefully before registering. If you have any questions, feel free to contact our support team.

Zbaj's Privacy Policy is not just built on applicable Bangladeshi law and international data protection best practices — it reflects our genuine commitment to our members. We believe your data belongs to you; we only use it to deliver the best possible service.

This Privacy Policy applies to all services, mobile apps, websites, and associated channels of the zbaj platform.

2 Data Collection

Zbaj collects two types of information: what you provide directly, and what is generated automatically through your use of the platform.

Information you provide directly:

  • Full name, date of birth, and national ID number (for KYC verification)
  • Mobile Number & Email Address
  • Mobile banking number (bKash, Nagad, Rocket, etc.)
  • Address & Location Details
  • KYC documents such as a passport or national ID copy

Automatically Collected Information:

  • IP Address & Device Type
  • Browser & Operating System Information
  • Page visits, session duration, and click data
  • Transaction History & Gaming Activity
  • Data collected via cookies and tracking pixels
Data Type Purpose Mandatory
Name & Identity Account Registration KYC Yes
Mobile Number Log In OTP Verification Yes
Payment Information Deposit Withdraw Yes
Device & IP Security Fraud Prevention Automatic
Cookies Performance User Experience Optional

3 Purpose of Data Use

Zbaj uses your information only for specific, legitimate purposes. We never use your data for unnecessary activities or sell it to third parties.

  • Service Delivery: To manage accounts, process deposits and withdrawals, and ensure a smooth gaming experience.
  • Identity Verification: To complete the KYC process and prevent access by minors.
  • Security Assurance: To prevent fraud, account hacking, and money laundering.
  • Legal Obligations: To comply with applicable laws in Bangladesh and meet regulatory requirements.
  • Contact: To send important updates, promotions, and support-related messages.
  • Service Improvement: To analyze user experience and improve the platform.
  • Responsible Gaming: To detect unusual gaming patterns and provide assistance to members.
Our Commitment: Your data will never be sold to advertisers or third parties. zbaj only uses your information to improve your experience.

4 Cookies & Tracking

Zbaj uses cookies and similar tracking technologies on its website and app to enhance your browsing experience, deliver relevant content, and ensure the platform functions properly.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: Used to monitor page loading speed and detect errors.
  • Functionality Cookies: Used to remember language preferences and personal settings.
  • Analytics Cookies: To analyze user behavior and enhance the platform.

You can disable analytics and functionality cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5 Data Sharing with Third Parties

Zbaj does not sell your personal information to any third party. However, limited data may be shared in certain specific circumstances outlined below.

  • Payment Processor: Only the information necessary to process transactions is shared with mobile banking partners, including bKash, Nagad, and Rocket.
  • KYC Partner: A licensed third-party KYC service is used for identity verification.
  • Game Provider: Only the information necessary to operate games is shared with our Live Casino and slots software partners.
  • Legal Obligations: When required by a court order or a legitimate request from a government authority.
  • Fraud Prevention: With industry-recognized fraud prevention networks.
All third parties that zbaj works with are contractually required to uphold our privacy standards. Your data is used solely for the specific purposes it was collected for.

6 Data Storage & Protection

Zbaj protects your personal information using industry-leading technology and best practices.

  • Encryption: All data is protected with SSL/TLS 256-bit encryption.
  • Server Security: Our data centers are ISO 27001 certified and monitored 24/7.
  • Access Controls: Only authorized staff can access member information, and only on a need-to-know basis.
  • Regular Audits: Our systems are regularly audited by independent third-party security experts.

Data Retention Period: Data is retained for as long as the account is active and up to 5 years after closure in accordance with legal obligations. Transaction records are kept in compliance with financial regulatory requirements.

Security Incidents: In the event of a data breach, zbaj will notify affected members as quickly as possible and take all necessary action.

7 Your Rights

As a zbaj member, you have important rights over your personal information. We fully respect and uphold each of those rights.

  • Right to Know: You may request to know what data we hold about you and how it is being used.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
  • Right to Object to Processing: You may object to the processing of your data in certain circumstances.
  • Right to Portability: You may request a copy of your data in a structured, portable format.
  • Marketing Opt-Out: You may opt out of promotional messages at any time.

To exercise any of these rights, reach out to our support team via live chat or email. We will respond to your request within 30 business days.

8 Children's Privacy

Zbaj does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we discover that a minor has registered an account using false information, that account will be immediately closed and all collected data will be securely deleted.

If a parent or guardian suspects their child is using the zbaj platform, please contact our support team immediately. We will take prompt action.

9 Policy Changes

Zbaj reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the channels below.

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Notifications will be sent via SMS to your registered mobile number or through the platform.
  • For major changes, we may request your consent again.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

10 Contact

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team.

  • Live Chat: Click the Live Chat icon at the bottom right of the platform (active 24/7).
  • Email: [email protected] — we typically respond within 24 hours.
  • Support Center: Our FAQ You'll find answers to common questions on the page.

We respect your privacy and are committed to resolving any concerns quickly and effectively.

Your Control

Your Rights Over Your Data

Zbaj puts you in control of your own personal information.

Right to Know

You can request to see what information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted, unless we are legally required to keep it.

Right to Object

You may object to data processing in certain circumstances.

Right to Portability

You may request your data in a structured, portable format.

Right to Opt Out

You may opt out of marketing messages at any time.

Why zbaj Is Safe

How We Protect Your Data

Every piece of your data on zbaj is protected by multiple layers of security.

SSL 256-bit Encryption

All your data is secured with SSL/TLS 256-bit encryption — bank-grade security that ensures no one can intercept or read your information.

KYC Identity Verification

Every member's identity is verified through a strict KYC process. This helps prevent fraud and protects your account from unauthorized use.

ISO 27001 Certified Servers

Our servers comply with the international ISO 27001 information security standard and are overseen by a dedicated security team around the clock.

Regular Security Audits

Independent third-party cybersecurity experts regularly audit our systems and identify any vulnerabilities.

Restricted Access Control

Only authorized staff can access member information on a need-to-know basis. Every access is logged and monitored.

Transparent Cookies Policy

We are transparent about which cookies we use and why. You are free to disable non-essential cookies at any time.

Join a Safe & Trusted Platform Today

Enjoy the best gaming experience on zbaj with your data fully protected. Thousands of Bangladeshi members already trust us.

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